Write Off Old Uncollectible Invoices

From time to time, it becomes necessary to write off a customer balance that has become uncollectable.  Let’s look at how to record this transaction in QuickBooks.

1.  Add a new Item for Bad Debts

  •  Open the Item list, click the Item button in the lower left corner, and select New.
  •  Select ‘Other Charge’ as the item type.
  •  Name the item ‘Bad Debt’.
  •  Do not enter a default amount.
  •  Make the item taxable and in the Account field, select the expense account for Bad Debt Expense. If you don’t already have an expense account for this purpose, you can create one without leaving item setup.

bad debt item

2.  Issue a Credit Memo

  •  Choose the Refunds and Credits icon from the Home Page or select Create Credit Memos/Refunds from the Customer drop-down menu
  •  Enter the customer, date, etc. in the header of the credit memo.
  •  Use the bad debt item just created as the line item in the credit memo.  Enter the amount to be written off exclusive of any sales tax amounts.
  •  Enter the appropriate Sales Tax Code. Use a non-taxable code if there is no sales tax to be written off.
  •  If applicable, select the appropriate Sales Tax Item from the drop down list at the bottom of the Credit Memo form
  •  Click Save and Close.

See the screenshot below.

create credit memo

3.  Apply the Credit Memo

Choose the selection to Apply to an invoice when this popup appears.

apply credit memo

apply credit memo 2

Be sure the correct invoice, if there is more than one, is selected in this window, and click Done.

Hector Garcia, CPA

Certified Advanced QuickBooks ProAdvisor
12401 Orange Drive #136
Davie, FL 33330


Hector Garcia

Hector Garcia is a CPA and QuickBooks Consultant.

More Posts - Website

Share →

Leave a Reply

Your email address will not be published. Required fields are marked *

For More Information

Call us to 954-633-2718 or email: hector@quickbooks-training.net